Algolia helps Walgreens improve the digital customer journey through better search
Walgreens turned to Algolia for Search & Discovery to improve customer experience, increase revenue, and meet the growing demand for BOPIS (buy online, pickup in store) capabilities.
As one of the biggest names in pharmacy and retail, Walgreens is renowned for its focus on customers and their communities. When the popular nationwide chain decided to improve the digital customer journey, it found its existing search provider to lack the robustness and feature set needed. It turned to Algolia, implementing Search & Discovery, but also Personalization, AI Reranking, and other features to improve customer experience, increase conversions and revenue, and meet the growing demand for BOPIS (buy online, pickup in store) capabilities.