Customer Success in tech companies - Laura Edery, Saraï Rozen, Wissam Toubia & Inès Boussemart

This video was recorded during our TechLunch - Customer Success in tech companies on June 5th at Algolia's Paris office. Driving customer success, loyalty and long-term growth are the main goals of every Customer Success team. Are there common recipes to achieve these? Does Customer Success differ from one company to another? What is needed to make Customer Success "successful" in an organization? To dig more into this topic, Laura Edery from Algolia (managing the EMEA Customer Success team) moderated a discussion on stage with 3 panelists, all of them being Customer Success managers in tech companies. • Inès Boussemart - Customer Success Manager (Modern Workplace), Microsoft • Saraï Rozen - Customer Success EMEA, Algolia • Wissam Toubia - Senior Global Customer Success Manager, LinkedIn

Previous Video
The challenges of crawling the web — and how to overcome them - Samuel Bodin, Algolia
The challenges of crawling the web — and how to overcome them - Samuel Bodin, Algolia

Recorded during Algolia Search Party - Crawling edition - June 2019, Paris The challenges of crawling the ...

Next Video
The difference between a mentor, a coach and a sponsor - Olivier Garcia, Algolia
The difference between a mentor, a coach and a sponsor - Olivier Garcia, Algolia

Recorded during TechLunch - Mentoring - March 2019, Algolia office, Paris The difference between a mentor,...